Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at Contact@shopolympus.co. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

You can always contact us with any return questions at Contact@shopolympus.co.

Damages & Issues

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or incorrect. We’ll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are not eligible for return.

Certain limited-release, personalized, or custom-made products may be final sale when clearly identified as such on the product page.

Gift cards are non-returnable. Sale items marked Final Sale are also non-returnable.

Exchanges

The fastest way to exchange an item is to request a return for the item you have. Once your return is accepted, you can place a separate order for the desired item or size.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, applicable consumer law may provide you with the right to cancel or return your order within 14 days without providing a reason. Returned merchandise must meet the applicable return-condition requirements described above, subject to any rights provided by law.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at Contact@shopolympus.co.